Click a question to see the answer.
Do you offer shipping?
Yes. We can ship to most locations. Shipping cost depends on the item and destination.
Do your machines come tested?
We test machines before delivery whenever possible. If you need calibration or setup help, contact support.
What payment methods do you accept?
We accept common card payments and other methods depending on the order. Contact us for details.
Can I get help choosing the right machine?
Absolutely. Tell us your use case (volume, counterfeit detection needs, budget) and we’ll recommend options.
Can your machines run multiple currencies?
Yes. Many of our machines support multiple currencies. Availability depends on the specific model and configuration. Let us know which currencies you need and we can recommend suitable options.
What’s the right type of machine for me?
The right machine depends on your daily volume, counterfeit detection needs, and workflow. We’ll ask a few questions about your operation and recommend equipment that fits your budget and usage.
What is your typical response time?
We typically respond within 24 business hours. Urgent service requests may be handled sooner depending on availability.
Do you offer warranties on your machines?
Yes. Many machines include a manufacturer warranty, and extended service or maintenance options may be available. Warranty terms vary by model, so please contact us for specific coverage details.
Do you provide installation or setup support?
Yes. We can assist with setup, calibration, and basic training to ensure your equipment is operating correctly from day one.
Do you service or repair machines after purchase?
Yes. We offer maintenance and repair services for supported models. Service availability may depend on location and machine type.